Help desks are a stressful place both for the people who work them and those who are in need of service. IT technicians get that, which is why many of them exhibit strong “bedside manner” skills since those are just as meaningful as technical knowledge.
It’s understandable that users get upset, frustrated, or even afraid if their systems have malfunctioned, email isn’t working, or their mobile device was stolen. However, as the saying goes, “Give respect, get respect”.
Venting about something is perfectly okay. In fact, if you show up venting about some ridiculous Internet Explorer error, chances are I will be glad to vent with you while we fix the issue. However, if the venting is unfairly directed at the help desk/IT department, which sets things, off on a poor footing.
Track all your help desk emails, phone calls, web-form requests etc. effectively can be time consuming. Cmstechovation Enterprise can offer solutions to It makes your life easy and helps you to manage your helpdesk tickets easily by automating the processes like request routing, business rule application, SLA management and escalation management.
Multi Site Support
SLA Management
API Integration
Business Rules Support
Account Activity Reports